Last Updated: October 12, 2026
At Naturenzo, we understand that customers may need to change or cancel an order after placing it. This Order Cancellation Policy explains how to request a cancellation, when cancellations may be accepted, and how refunds are handled.
Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible after placing it.
To request a cancellation, email sales@naturenzo.us and include the following information:
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Your order number.
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The name used when placing the order.
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The email address associated with the order.
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A brief explanation of your cancellation request.
Our customer service team will review your request and confirm whether the order can be canceled.
Orders That Have Not Been Processed
Orders that have not entered processing may generally be eligible for cancellation.
We will make reasonable efforts to accommodate cancellation requests received before the order is processed. However, cancellation cannot be guaranteed until our team confirms that the request has been accepted.
Orders That Have Been Processed or Shipped
Once an order has been processed, prepared for dispatch, or shipped, cancellation may no longer be possible.
If your order has already shipped, you may need to follow our Return and Refund Policy after delivery. Please contact us before arranging a return, as furniture products may require special handling or return instructions.
Refunds for Canceled Orders
If a cancellation is approved and payment has already been collected, we will arrange a refund to the original payment method.
Refund processing generally takes 5–10 business days after approval, although the time required for funds to appear in your account may vary depending on your payment provider or financial institution.
If the payment has not been captured, no refund may be necessary. Any applicable refund will be handled in accordance with the original transaction and applicable law.
Orders With Incorrect Information
If you notice an incorrect shipping address, contact information, or other order detail, please contact us immediately.
We will make reasonable efforts to correct the information before the order is processed or shipped. Changes cannot be guaranteed once fulfillment has begun.
Orders Canceled by Naturenzo
In certain circumstances, Naturenzo may need to cancel an order, including when a product becomes unavailable, a pricing or listing error occurs, payment cannot be verified, or an order raises legitimate fraud concerns.
If payment has already been collected for an order canceled by us, an appropriate refund will be issued. We will contact the customer when reasonably possible to explain the cancellation.
Shipping Fees and Other Charges
If an order is successfully canceled before shipment, any shipping charges collected for that canceled order will generally be refunded along with the applicable product payment.
If an order has already shipped, shipping charges and return shipping costs may be handled according to our Shipping Policy and Return and Refund Policy, subject to applicable law.
Important Information
Submitting a cancellation request does not automatically mean that the order has been canceled. Please wait for confirmation from our customer service team before assuming that your order has been canceled.
Nothing in this policy limits any cancellation, refund, or other consumer rights that may apply under applicable law.
Contact Information
For cancellation requests or questions about an existing order, please contact us:
Store Name: Naturenzo
Website: naturenzo.us
Email: sales@naturenzo.us
Phone: +1 (402) 320-2250
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)
Address: 7219 S 93rd St, La Vista, NE 68128-4265, United States
We appreciate your understanding and will do our best to handle cancellation requests promptly and fairly.