Shipping policy
Last Updated: October 12, 2026
At Naturenzo, we aim to provide a convenient and reliable shipping experience for every customer. This Shipping Policy explains our shipping rates, order processing times, delivery estimates, and related information for furniture products, including sofas, couches, chairs, and other home furnishings.
Shipping Rates
We offer shipping within the United States under the following conditions:
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Orders totaling $150 or more qualify for free shipping.
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Orders totaling less than $150 are subject to a flat shipping fee of $7.95.
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Processing Time
Orders are generally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays.
Processing may take longer during holidays, promotional periods, or when additional order verification is required. If a significant delay occurs, we will make reasonable efforts to notify affected customers.
Shipping and Delivery Time
After an order has been processed and shipped, estimated transit time is generally 3–8 business days.
The estimated total time from order placement to delivery is approximately 4–11 business days, including processing and transit.
Delivery times are estimates and are not guaranteed. Furniture shipments may require additional handling or coordination depending on the product, destination, and carrier.
Shipping Area
We currently ship to eligible addresses within the United States. Available delivery options may depend on the destination and the products ordered.
Please ensure that your shipping address is complete and accurate when placing an order. Incorrect or incomplete address information may cause delays or additional delivery charges.
Order Tracking
Once your order has shipped, tracking information will be provided by email when available. You can use the tracking details to check the shipment's progress.
Please allow some time for tracking information to become active after the carrier receives the package.
Furniture Delivery Information
Furniture products may be shipped in separate packages depending on their size, weight, or availability. If an order contains multiple items, they may arrive at different times.
Please inspect your delivery upon arrival. If an item arrives damaged, defective, or incorrect, contact us promptly and include your order number, a description of the issue, and clear photographs when possible.
Shipping Delays
Delivery may be affected by severe weather, carrier disruptions, holidays, high shipping volumes, address issues, or other circumstances beyond our reasonable control.
If your shipment appears delayed, please check the tracking information first. You may also contact our customer service team for assistance.
Lost or Missing Packages
If tracking indicates that your order has been delivered but you cannot locate it, please check around your delivery area and with household members or building management, if applicable. You may also contact the shipping carrier for additional information.
If the package remains missing, contact us so we can help review the situation and determine the appropriate next steps.
Changes to Shipping Information
If you need to update your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.
Contact Information
If you have questions about shipping, delivery, or an existing order, please contact us:
Store Name: Naturenzo
Email: sales@naturenzo.us
Phone: +1 (402) 320-2250
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)
Address: 7219 S 93rd St, La Vista, NE 68128-4265, United States
We appreciate your business and thank you for choosing Naturenzo.