Refund policy

Last Updated: October 12, 2026

At Naturenzo, we want our customers to feel confident when shopping for furniture. If you are not satisfied with your purchase, please review the following Return and Refund Policy for information about return eligibility, return procedures, and refunds.

Return Eligibility

Customers may request a return within 30 days of delivery.

To qualify for a return, items must generally meet the following conditions:

  • The item must be unused and in its original condition.

  • The item must be free from damage caused by improper use, assembly, or handling after delivery.

  • All original parts, accessories, and packaging should be retained when possible.

  • Proof of purchase or the original order number must be provided.

Furniture that has been assembled, used, modified, or damaged after delivery may not qualify for a standard return. Please contact us before returning any product to confirm eligibility.

Items Damaged, Defective, or Incorrect

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the product and any visible damage, defects, or incorrect items.

After reviewing your request, we will explain the available resolution, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

Please do not discard damaged items or packaging before contacting us, as they may be needed to review your claim.

How to Request a Return

To initiate a return, please contact our customer service team at sales@naturenzo.us with your order number and the reason for the return.

Our team will review your request and provide instructions if the return is approved. Please do not ship any item back before receiving return authorization and the applicable return instructions.

Customers are responsible for ensuring that returned products are packaged appropriately to prevent additional damage during transportation.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons not caused by Naturenzo, customers are generally responsible for return shipping costs unless otherwise agreed or required by applicable law.

For products that arrive damaged, defective, or incorrect, please contact us before arranging return shipping. We will review the issue and explain the appropriate next steps.

Original shipping charges, if any, may be non-refundable for standard change-of-mind returns, except where otherwise required by law.

Refunds

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Please allow 5–10 business days after refund approval for processing. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If a refund is approved for an order that has not yet shipped, the refund will be processed after the cancellation or refund request has been confirmed.

Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, please contact us to discuss available options. Depending on product availability and the circumstances, we may offer a replacement, repair, or another appropriate resolution.

Exchanges for reasons unrelated to a product defect are subject to product availability and approval.

Non-Returnable Situations

A return may be declined when an item:

  • Has been damaged through improper use, assembly, or handling after delivery.

  • Has been modified or altered by the customer.

  • Is missing essential components or accessories due to customer actions.

  • Is returned without prior authorization when authorization is required.

These limitations do not affect any mandatory consumer rights or remedies available under applicable law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at sales@naturenzo.us. We will make reasonable efforts to accommodate cancellation requests before processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the order may be subject to the return procedures described in this policy.

Contact Information

For questions about returns, refunds, replacements, or order issues, please contact us:

Store Name: Naturenzo

Email: sales@naturenzo.us

Phone: +1 (402) 320-2250

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)

Address: 7219 S 93rd St, La Vista, NE 68128-4265, United States

We appreciate your trust in Naturenzo and will do our best to help resolve your concerns fairly and efficiently.